Facebook Custom Destination Delivery Failure

Incident Report for Rudderstack

Resolved

Summary:
We experienced an issue affecting the Facebook Custom destination where events were not delivered due to a bug. Event delivery was paused during the window listed above.

Impact:
All active connections are rETL connections. Most connections have the "retry failed records" setting enabled — these will automatically deliver missed events during the next scheduled sync. However, connections without retry enabled will require the customer to perform a full sync.

Resolution:
The underlying bug has been fixed, and normal event delivery has resumed as of 10 Apr 2026 14:53 GMT.

Posted Apr 08, 2026 - 13:55 UTC