The data ingestion issue impacting Enterprise, Growth, Starter and Pro tier customers in the US region has been fully resolved. The disruption was caused by an intermittent Cloudflare issue affecting a backend component. All systems are fully operational, and data ingestion is operating as expected.
Posted Nov 18, 2025 - 15:39 UTC
Monitoring
The issue was fully resolved at 15:32UTC, and we are no longer seeing any errors. Events related to mobile/web SDK will be retried. We are currently monitoring the system to ensure full stability.
Posted Nov 18, 2025 - 15:37 UTC
Investigating
This incident is impacting customers on our Growth, Starter, and Enterprise plans in the US region. Our team is actively investigating the issue. We’ll provide further updates as soon as we have more information.
Start time: 15:17UTC
Posted Nov 18, 2025 - 15:32 UTC
This incident affected: Data Ingestion (Data Ingestion (US)).